Terms and Conditions

This page vapora.online is owned by:

 

• • Vapora Vape Ecig SL.
  • B72957798

• • CALLE GOLF NORTE, 25, A – 10, B 6, ISLA CANELA. 21400, AYAMONTE (HUELVA). SPAIN.

•  

These General Terms and Conditions govern the distance selling relationship between the Vapora Vape Ecig SL and the user or customer, in accordance with applicable Spanish and European legislation, as well as other consumer protection regulations that may be applicable depending on the customer's country of residence.

Vapora Vape Ecig SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made through its websites, by any legally admissible means, and will be mandatory while they are published on the website, until they are validly modified by subsequent modifications. However, Vapora Vape Ecig SL reserves the right to apply, in specific cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them duly and at the appropriate time. The changes referred to in this paragraph will not affect contracts concluded up to the date of publication thereof.

The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.

As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the necessary legal and action capacity to access the websites of Vapora Vape Ecig SL and hire through them.

The European Commission provides an online dispute resolution platform, available at the following link: https://ec.europa.eu/consumers/odr

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make an online purchase in the corresponding section on the website itself. In accordance with applicable legislation in force on data protection, the Vapora Vape Ecig SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by Vapora Vape Ecig SL, with the aim of processing these actions by the user and managing subsequent actions derived from them.

In accordance with the rights granted by current data protection legislation, you can exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as withdrawing the consent provided for the processing of them, directing your request to the address mentioned above or to the email address geral@vapora.online.

You can go to the competent Control Authority to lodge any complaint you deem appropriate.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user provides a valid email address. If, within 24 business hours of placing your order, you do not receive confirmation, please contact Vapora Vape Ecig SL via email geral@vapora.online.

Our page is presented in several languages ​​that can be selected by the user, their translation is carried out by Google services.

Upon receipt of the product at the delivery address provided, the customer will receive an invoice or copy of the order. The user will be offered the option of obtaining an electronic invoice with prior consent. Acceptance of this billing method will imply sending the invoice electronically, which will have the appropriate legal effects. Subsequent invoices will be made available by this means unless otherwise stated. The consent given to receive electronic invoices can be revoked at any time by sending an email to the address indicated for this purpose, as mentioned above.

Promotional Campaigns and Validity

In the case of a product on sale, the price on sale and its validity will always be indicated, along with its essential characteristics.

In accordance with current legislation, the Vapora Vape Ecig SL provides information about all items for sale, their features and prices. However, the Vapora Vape Ecig SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. Therefore, the products offered at any time on the website will be governed by the General Contracting Conditions in force in each case. In addition, the company will have the right to cease offering, without prior notice and at any time, access to the aforementioned products.

Essential Product Characteristics

The products offered in our online store include a photograph and their characteristics, this information being obtained from the manufacturer itself. In the product characteristics, the colors and/or variations in which the product is available are identified.

Warranties

A Vapora Vape Ecig SL is responsible for the non-conformities of all products offered on the website for a period of 3 years from delivery (*see the exchanges and returns section).

The warranty for durable goods (electronic devices), as established in article 123 of RDL 1/2007, is three years from the delivery of the product, and it is necessary to notify the VAPORA.ONLINE (*see the exchanges and returns section).

The warranty only covers manufacturing defects and does not cover wear and tear due to normal use or misuse. The warranty does not protect against accidental damage caused by impacts, falls, spills of liquid on the device or natural phenomena, nor by electrical overvoltage or any other event that did not occur during the handling of the products.

The customer will have the right to repair the acquired good within a period of 3 years from the purchase and under the conditions and with the means of proof regulated in the Recast Text of the General Law for the Defense of Consumers and Users, without prejudice to the powers of the Vapora Vape Ecig SL to verify the veracity of the defects, their origin and the time of their occurrence.

Whenever possible, it is recommended to send the equipment in its original packaging with all accessories, in order to facilitate verification with the manufacturer.
The warranty will be applied taking into account the nature of the products:

-If, after technical analysis, it is concluded that the product presents the expected quality and performance for this type of product, and no non-conformity is found, the warranty will not apply. 
– External batteries, being components subject to wear and tear, may have varying lifespans. This information does not affect the consumer's legal rights in case of any non-conformity at the time of delivery.
– Certain items considered consumables (such as atomizers, resistances(Consumable parts, liquids and disposable products) are not covered by warranty with respect to normal wear and tear or consumption.
However, these products retain the consumer's legal rights in case of any non-conformity existing at the time of delivery.

A Vapora Vape Ecig SL will only cover the costs of collecting, transporting, repairing, replacing, or resending the product in cases where a non-conformity is found, in accordance with applicable law.

If, after technical analysis, it is concluded that the product does not present any non-conformity, or that the problem results from normal wear and tear, misuse, incorrect installation, lack of maintenance, accidental damage or any other causes not attributable to the product, all costs of collection, transport, diagnosis and eventual return of the product will be borne by the customer.

When a product collected and analyzed by the technical service is not covered by the warranty, the customer will be duly informed and will have a period of time to respond. 3 monthsThe customer has 12 years from the date of notification to request the return of the equipment. The return costs will be borne by the customer. After this period, and in the absence of instructions from the customer, the equipment may be considered abandoned and disposed of in accordance with applicable law, with the customer having no right to claim.

Customers located outside of Spain may, where applicable, claim the warranty directly from the manufacturer using the warranty card that accompanies the product. If the customer chooses to have the warranty process handled by [the relevant authority/company], they may choose to have it handled by [the relevant authority/company]. Vapora Vape Ecig SL, you must send the equipment to our facilities for technical analysis, and the cost conditions outlined in this section will apply.

A Vapora Vape Ecig SL has an after-sales service during the indicated period. The customer can go to the establishment of Vapora Vape Ecig SL, after-sales service, by email to geral@vapora.online or to points established by the supplier itself. If you have any questions, you can contact us via telephone number 610766484 or email us at geral@vapora.online.

In the case of perishable products received in poor condition or expired, please contact us via geral@vapora.online. It is essential to follow the conservation instructions indicated on the packaging, in addition to observing the expiration date and batch of the product, keeping, in any case, proof of purchase.

Pricing

Prices and VAT

The prices shown on the website are indicated in the format "price + VAT", not including Value Added Tax in the initially displayed value.

The applicable VAT depends on the type of customer and the country of invoicing or delivery, and is determined in accordance with current tax legislation.

For orders delivered within the European Union, the Vapora VAT is applied at the legal rate corresponding to the customer's country, and, where applicable, it is registered under the One Stop Shop (OSS) scheme.

For orders destined outside the European Union, prices are shown excluding VAT; local taxes, fees, or customs duties may apply in the destination country.

The total order value, including applicable taxes, will be presented to the customer before final confirmation of the purchase.

Delivery and transport costs

A Vapora Vape Ecig SL ships to countries within the European Union and to other countries outside the European Union. The customer must ensure that the purchase of the products is legal in their country of destination.

Shipping Table
Peninsula of Spain, Andorra and Balearic Islands €4,95 delivery within 3 working days.
Canarias, Ceuta and Melilla: €6.95 delivery between 7 and 14 days.
Mainland Portugal €4,95 delivery within 3 business days
Portugal Islands: €6.95 delivery between 5 and 7 working days, by air.
Rest of Europe: €9.90 delivery in 5 to 7 working days depending on destination.

For orders destined outside the European Union, as well as for territories subject to specific customs regimes, any local taxes, fees, charges or customs duties that may apply in the destination country will be the sole responsibility of the recipient.

Shipping prices may change without prior notice.

How to pay

The customer can pay for their order by choosing one of the following methods. During the purchase process, you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All transmitted information travels in encrypted form across the network.

Furthermore, your credit card details are entered directly on the bank's page, at the TPV (Bank's Point of Sale Terminal), and are not entered or registered on any of the bank's servers. Vapora Vape Ecig SL.

When paying with a VISA or MASTERCARD card, the following data will always be requested: card number, expiration date and a Validation Code that corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus providing more guarantees regarding the security of the transaction.

This payment method is only valid on the website.

When the amount of a purchase is debited fraudulently or incorrectly using a payment card number, the cardholder may demand the immediate cancellation of the debit. In this case, the corresponding debit and credit entries in the supplier's and holder's accounts will be made as quickly as possible.

However, if the purchase was actually made by the cardholder and the refund request is not the result of the exercise of the right of withdrawal or resolution and, therefore, unduly required the cancellation of the corresponding debt, the cardholder will be obliged to compensate the Vapora Vape Ecig SL for any damages and losses resulting from this cancellation.

Wire Transfer

When choosing bank transfer, together with your order confirmation, you will receive an email with the bank's bank details. Vapora Vape Ecig SL.

It is crucial that, when making the transfer, you indicate the order number in the subject field, as well as your full name, and carry out the transfer within 3 days following the order confirmation date so that we can validate it, once this period has ended. The order will be cancelled, if you still made the transfer, you must contact our team to check if the ordered products are still in stock.

If you wish, you can send us proof by email to geral@vapora.online. However, in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Please note that payment must be made in EUROS and that all possible exchange and bank fees are the responsibility of the customer.

In the case of bank transfers made outside Spain, it is crucial that, when requesting the transfer, you always inform your bank to assume the commissions in the country of origin, that is, the bank commissions and charges corresponding to your entity. Otherwise, the Vapora Vape Ecig SL may suspend the shipment of your order if the full amount has not been received.

Any exchange and bank fees are the responsibility of the customer.

Order Execution

A Vapora Vape Ecig SL undertakes to deliver the order within the period indicated in the table above, and is not responsible for delays due to reasons beyond our control (carrier strikes, carrier delays due to increased distribution in specific campaigns).

In case of non-execution due to a specific lack of stock, the customer will be notified by email or through the contact method provided.

In these cases, when the Vapora If Vape Ecig SL does not have, nor is able to have, the product within the stipulated period for delivery of the order, it may offer the customer two possible solution options:

 

1. 1. Provide the customer with a product with similar characteristics in the value of the out-of-stock product.

1. 1. Proceed with the refund of amounts paid by the buyer using the same payment method.

Exchanges and Returns

The right of withdrawal described in this section applies exclusively to consumers residing in the European Union, in accordance with European consumer protection law.

In accordance with the right of withdrawal and returns established in article 102 of RDL 1/2007, the consumer has the right to withdraw from the contract under the following terms:

Deadline for exercising the right of withdrawal:

You can exercise the right of withdrawal without the need for justification within a period of 14 calendar days.

The withdrawal period expires 14 natural days after the day on which you or a third party indicated by you, other than the carrier, received the goods.

How to exercise the right of withdrawal:

To exercise the right of withdrawal in relation to products purchased exclusively from VAPORA.ONLINE, you must contact our Customer Service by sending an email to geral@vapora.online, unequivocally expressing its decision to withdraw from the contract.

The right of withdrawal is considered exercised within the deadline when you send us the communication regarding the exercise of this right before the end of the corresponding period, under the terms indicated above.

The return must be made within 14 calendar days from the date of notification.

You can exercise your right of withdrawal by sending an unequivocal statement via email to geral@vapora.online, indicating the order number.

Consequences of withdrawal:

If you exercise the right of withdrawal, we will refund all payments received from you, including delivery costs, unless you have chosen a delivery option other than the least expensive ordinary delivery (in which case the resulting additional costs will not be refunded) without unjustified delay and, in any case, no later than 14 calendar days from the date on which we receive the return.

We will process the refund using the same payment method you used for the purchase, without incurring any costs as a result of the refund, except for the costs of returning the product. In all cases, returned products must be in good condition, complete and, whenever possible, in their original packaging.

Returns of the following products will not be accepted, in accordance with article 103 of RDL 1/2007:

 

• • Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery (liquids, aromas, bases…).

• • The supply of goods which, after delivery and taking into account their nature, have been mixed inseparably with other goods.

Returns are not accepted on products that, due to misuse or lack of original packaging, cannot be offered for sale again, unless they were sent in poor condition by us or suffer from a factory defect.

If you receive the order with damage during transport, it is important to take some photographs of the packaging and the damage to prove a possible claim with the transport agency, and you must note this in the delivery protocol that you sign with the delivery person.

Complaints

If the user wishes to lodge a complaint, they should contact us via email geral@vapora.online. In addition Vapora Vape Ecig SL provides official complaint forms for consumers and users.

Online Dispute Resolution in accordance with Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/

Jurisdiction

Furthermore, Vapora Vape Ecig SL reserves the right to take any civil or criminal measures it deems appropriate for improper use of its website and contents, or for failure to comply with these conditions.

The relationship between the user and the service provider will be governed by the legislation in force and applicable in Spanish territory. If any controversy arises, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction, complying with the corresponding rules on jurisdiction and competence.
The provisions of this clause do not prejudice any mandatory rights that consumer protection legislation may confer on the customer in their country of residence.
A Vapora Vape Ecig SL is headquartered in Huelva, Spain